DIGITAL STORY 1
"Please Hold"
Inspired by the firsthand accounts of individuals who have experienced mental health crises, this story highlights the challenges and concerns surrounding emergency response systems during times of crisis.
Digital Story 1: Reflection Questions
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What is 1 word that describes how you felt after watching this story?
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Describe what you thought about after watching this story?
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How do you think the individual was feeling and what do you imagine they were thinking before they called 911? How do you think they felt once they realized they were placed on hold?
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What are some of the past experiences and/or traumas that this individual has described experiencing that impact this current call to 911?
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What support do you think this individual was hoping for as they made the call to 911?
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What are some of the reasons that you think they were placed on hold? What are some of the barriers to someone accessing services for a crisis in the moment?
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If you could say something to the individual in crisis, what might you say?
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How do you think care providers or responders can either promote or hinder equitable care for individuals with marginalized identities?
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What are important considerations in interacting with this person? What type of response and by whom do you think would be ideal (this could be by a particular service or organization within your community).
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If you could rewrite this story- what would it look like? Sound like?