DIGITAL STORY 2
“Dear Carlos: A Thank you Note”
Through this story, this piece highlights the positive experiences shared by individuals with lived experiences of crisis when encountering responders.

Digital Story 2: Reflection Questions
-
What is 1 word that describes how you felt after watching this story?
-
Describe what you thought about after watching this story?
-
What are some of the past experiences and/or traumas that this individual has described experiencing?
-
How might someone’s social identities impact their experience as a person in crisis? What biases might responders come with and how could that impact the interaction?
-
In what ways can acknowledging the full spectrum of someone’s identity and experience contribute to an improved care interaction?
-
How do/might stereotypes related to social identities (i.e assumptions about race, age, gender etc.) influence care providers’ and responders’ interactions with people?
-
What did Carlos do that specifically helped this person in crisis?
-
If you are a care provider, have you ever felt like you “didn’t really do anything” on a call? After watching this video, do you feel any differently about what it means to “do something”?
-
How does your community/organization/unit respond to those in a mental health crisis? What are their experiences and what might they say?
-
How are families impacted by a loved one being in crisis?