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DIGITAL STORY 2
“Dear Carlos: A Thank you Note”

Through this story, this piece highlights the positive experiences shared by individuals with lived experiences of crisis when encountering responders.

Digital Story 2: Reflection Questions
 

  1. What is 1 word that describes how you felt after watching this story?

  2. Describe what you thought about after watching this story?

  3. What are some of the past experiences and/or traumas that this individual has described experiencing?

  4. How might someone’s social identities impact their experience as a person in crisis? What biases might responders come with and how could that impact the interaction?

  5. In what ways can acknowledging the full spectrum of someone’s identity and experience contribute to an improved care interaction?

  6. How do/might stereotypes related to social identities (i.e assumptions about race, age, gender etc.) influence care providers’ and responders’ interactions with people?

  7. What did Carlos do that specifically helped this person in crisis?

  8. If you are a care provider, have you ever felt like you “didn’t really do anything” on a call? After watching this video, do you feel any differently about what it means to “do something”?

  9. How does your community/organization/unit respond to those in a mental health crisis? What are their experiences and what might they say?

  10. How are families impacted by a loved one being in crisis?

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